DMEs: you gotta love 'em. I learned about a ResMed Comfort Gel mask cushion that would fit my Activa LT mask and I wanted to try it out. So I went down to my local DME to check it out. They had one to look at; it turns out they don't stock the cushion but they could order it. It hadn't been on the market long enough: only a year. Seems like in most businesses a year would be long enough to stock a "new" item.
Being patient, I ordered it and waited. Sure enough, a few days later I got a package from my DME. What's inside? A Comfort Gel cushion? No. I got an Activa LT mask, headgear (extra charge) and filters. Not at all what I ordered.
I called them and they said they would send the Comfort Gel cushion by FedEx and it would arrive in two days. Meanwhile, I would return the erroneous shipment to the local office.
Just to be on the cautious side, I held on to the wrong shipment until the new shipment arrived, just in case they sent me the wrong item again. Good thing I did since this time they sent me an Activa LT cushion (at least they got the size right). I saved myself an extra trip to the DME.
So now I have two wrong shipments to return. I wonder if I'll ever get the cushion I want?
Looking back, I think I've received the correct item from the DME about 50 percent of the time. Why do DMEs have so much more trouble filling orders than other people who sell things and ship them? I don't think I've ever received an incorrect shipment from any other business I've patronized.
Anybody have better luck?
